1 Year Product Warranty

Jewelry Appraiser
Jewelry Appraiser

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Jewelry Making
Jewelry Making

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Stringing Beads
Stringing Beads

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Jewelry Appraiser
Jewelry Appraiser

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PLS TAKE NOTE - Our 1 Year Warranty is ONLY APPLICABLE TO LOCAL (Singapore) CUSTOMER BUYER.

It does not cover overseas buyer customer. That is becoz we could not conduct a string break repair or adjustment services for overseas customer. It is not feasible for overseas customer except for the local. However, we do returns / exchanges for overseas buyer under a damaged goods condition.

 

1 year product warranty. That includes-

 

Local Coverage
 

1) Local string breaks repair service & Wrist adjustments re-string up to 5 times within a year. Pls call or email us for a service date and time arrangement.

 

2) Replacement of item request for defected or damaged beads received  - up to 1 time.

(Item inspection will be carry out before a repair or replacement of items.)

Sent us below info for verification purposes in email-

-A image of your purchase receipt.

-A picture/ short video clip showing your defected area. 

-We will be responding back to you within 12-24 hrs.

Pls contact us 1st via email at: sales@hanneljewellery.com should your beads damaged & wish to do a return & exchange or just a re-string services. An meeting appointment arrangement can be make locally.

 

 

Defects item returned process from overseas 

Replacement request.

 

-Overseas buyer may return defected items via own parcel. However, he/ she has to bored their own shipping cost for the product returns

 

If is just a string breaks up issues (which we believed it’s highly unlikely to happen).  It is recommended to look out for a local services to help you fix a new string. 

 

Pls contact us via email at: sales@hanneljewellery.com Should you intended to return to us defected items as above. Email us 1st before attempting any shipping out of items. We can help you to verify if a return via shipping is necessary. 

 

Sent us below info for Verification purposes in email-

-A image of your purchase receipt.

-A picture/ short video clip showing your defected area. 

 

We will be following up with your case within 3 days. 

1 Year Product Warranty

e-Warranty Certificate sample

A copy Will be sent to your email address after your purchase is complete. 

maggie lim hannel warranty sample.png